How do subscriptions work?

Depending on the plan you choose, you may receive a plant or two (or three), potted and hand delivered to your door. The Decorator plan, in addition includes tools and/or accessories with your delivery. Our subscription is designed as a program to put your plant related anxieties at ease. To start with, we’ll send you hard-to-kill plants and then slowly as we build your confidence we’ll start introducing you to more exotic species, while continuing to give you instructions on how to sustain these plants and build lasting habits in plant care.

When will my subscription renew?

Renewals for subscriptions are on the 1st of the every month for the Hoarder Plan, and every other month for the Newbie and Decorator Plans.

When will my order be delivered?

Our kits go out during the first week of every month. You will receive an automated message to choose your availability. We hand deliver these items so want to make sure you are around to receive your order. If you recently placed an order, it’s important to know that our order cutoff for the month is on the 10th. So if you placed an order after the 10th, then you will receive your order in our next cycle.

What plan is right for me?

We tried to simplify our selection so you can choose the best plan for yourself. Simply put -

Newbie: Great for people who lack confidence in plant care. People who desire a well balanced selection of hardy plants. People who have always admired their friend’s plants and want to get in the game! Each delivery comes with a specific fail-proof care card to keep your new baby healthy. Delivers once every two months.

Hoarder: As the name suggest, you are on a quest to create an urban jungle. The hoarder plan follows a similar pattern as Newbie so you will still get all the information you need to learn and perfect your planting game, but in addition you’ll get some extra plants. Delivers once every month.

Decorator: Similar to Newbie but you get a premium selection of plants -- sometimes multiple and larger plants, plus beautiful planting tools and accessories. This kit makes for a great gift too. Delivers once every two months.

Can I skip/cancel my subscription?

Yes you can, anytime. Upon signing up for a subscription, a personal account is created. You can log into your account by visiting heyhorti.com and click on ‘Manage Subscriptions’ to skip, cancel, modify and change the recipient. You have full control of your subscription plan.

Please note that your order cannot be skipped once your card has been charged for the month.

How do gift subscriptions work?

Gift subscriptions are perfect for sending a subscription to a recipient other than yourself. You can choose from 3 month or 6 month plans. These are paid for in-full at the time of your order and will not renew automatically.

Why are subscriptions cheaper in NYC?

Our subscription offerings include shipping. We hand deliver all kits in the NYC area and to keep the burden low for all our Beyond NYC customers we have decided to keep a consistent shipping rate of $8 -- which is added to the plans. 

What is the cost of shipping?

Our monthly subscription program is delivered to you at no additional cost! Shipping costs for all other items will be calculated during checkout.

Do you sell one-off items?

Yes we do! We are continuously working to add more items to our small curated shop. Please visit our shop to place an order now. We are also soon introducing plants as a one-time gift option.

Returns

NYC Area: We want you to be happy with your new houseplant and accessories! If for any reason you are unhappy, we allow returns and exchanges up to 30 days after your purchase for plants, and up to 15 days for all other items.

Beyond NYC: We currently can't offer any returns on the plants to our Beyond NYC customers. Our margins are really low and this is the only way for us to control the costs. We will continue to do our best and send you the hardiest plants! In unusual circumstances we'll do our best to ship you a replacement with your next subscription item. We allow returns/exchanges for all other items up to 15 days.

We cannot refund shipping fees, and the customer is responsible for return/exchange shipping fees.

Email us at info@heyhorti.com to process a return or exchange.